Information

Travel updates for COVID-19

last updated: July 7th, 2020

Regarding the corona virus (covid-19) situation, we will share any information that may be relevant to your trip to Kinosaki Onsen & Japan on this page.

NOTICE: Nishimuraya Resumes Operations from July 2020

As of July 4th, 2020 – Nishimuraya Honkan, Nishimuraya Hotel Shogetsutei, Nishimuraya Ricca & Sanpou Nishimuraya have resumed lodging and dining operations.

All of our properties are strictly adhering to new health & infection prevention measures to enhance the safety of both our guests & staff. Please check details here:

We know many of our guests living overseas are limited by travel restrictions. If you have a reservation with us and your trip is not possible due to travel restrictions, inquire with the website or travel agent you booked with about changing or cancelling. If you have any difficulties contact us for assistance – our team is standing by to assist you with any questions or inquiries.

Please use the contact page on any of our web sites or contact us by e-mail: global@nishimuraya.ne.jp
*if you have a reservation please include check-in date, hotel name, & traveler name

Visit Kinosaki is posting updates regarding covid-19 closures, etc. both inside and outside of Kinosaki Onsen. Check it here.

If you wish to inquire about operating of other locations in Kinosaki Onsen or the area, please contact them directly.

JR trains are running. For flight information or travel advisories please consult with your airline.

For more travel updates regarding other locations in Japan you can check these web sites:
https://www.japan.travel/en/news/coronavirus/
https://www.japan-guide.com/news/alerts.html

We understand during this time it is also difficult to make travel plans with the uncertainty surrounding travel restrictions. Rest assured that when you book directly with us (via our web site or e-mail, chat, telephone) you enjoy our most flexible cancel/change policy. You may cancel or change your booking up to 4 days before arrival with no penalty.

If you have any questions you may contact us by e-mail: global@nishimuraya.ne.jp
*if you have a reservation please include check-in date, hotel name, & traveler name

We are looking forward to welcoming you to Kinosaki Onsen!